Members

Features of ibxpress.com

In collaboration with WebMD®, IBX members can now access clinically accurate, relevant health care AND benefit information in one convenient location — ibxpress.com.

From claims to referrals, step-by-step lifestyle improvement programs to health information, you can feel confident that you have the tools you need to make the decisions that are right for you.

Get coverage information: access benefit information; view processed claims; download forms; and email customer service

Get health information: complete an online health assessment; use our new Lifestyle Improvement Programs to help manage your weight, improve your nutrition, start an exercise program, or quit smoking; find participating doctors and hospitals who can handle your needs; use the Symptom Checker to better understand your symptoms and find out what to do about them; fill out a Personal Health Record; and track your cholesterol, blood pressure, body fat, and other factors.

IBXpress member registration/login help

Registration is quick and simple. You’ll have the convenience of secure, 24/7 access to the information and tools you need. Register now.

Questions regarding ibxpress.com or problems with registration or logging in? Visit our Frequently Asked Questions page.

Members — Call ibxpress.com technical support at 215-567-4002 (TTY/TDD: 1-888-857-4816), Monday through Friday, 8 a.m. to 6 p.m.

Benefits managers — Call group customer support at 215-587-0360 (TTY/TDD: 1-888-857-4816), Monday through Friday, 8 a.m. to 6 p.m.

You may also submit an email.


Website last updated: 9/30/2014
Y0041_HM_15_20730 Approved 10/06/2014