Members

Our member portal makes it simple to find what you need

With the recent improvements to Independence Blue Cross's member portal, ibxpress.com, it is now easier than ever to find the information you need and make more informed decisions about your health and health care.

Through ibxpress.com, you can safely and conveniently manage your health care coverage online. You can view processed claims, download forms, order a replacement ID card, securely email customer service, and more.

My Alerts

Get up-to-date claims, referral, payment, and plan information, as well as portal maintenance messages.

Find a Doctor or Hospital

The Find a Doctor tool has been redesigned to help you find not just any provider but the right provider. You will be able to search for your medical, pharmaceutical, vision, and dental providers all from within one tool, eliminating the need for multiple browser windows and multiple logins.

Searching has never been easier with a new single search bar that provides you a quick and easy way to search for providers by name and specialty. There are even shortcut searches that allow you to quickly find a provider with a click of a button.

With innovative new tools and technologies at your fingertips, ibxpress.com now makes it easier than ever to find the information you need - when you need it - to help you make more informed decisions about your health and health care.

Ask IBX

This new automated virtual assistant feature makes it easy for you to ask any question with immediate feedback, delivering the right answer to almost every question.

Resource Library

Located on the top of every page, the new comprehensive Resource Library is your one-stop shop for finding forms and educational materials quickly and easily.

IBXpress member registration/login help

Registration is quick and simple. You’ll have the convenience of secure, 24/7 access to the information and tools you need. Register now.

Questions regarding ibxpress.com or problems with registration or logging in? Visit our Frequently Asked Questions page.

Members — Call ibxpress.com technical support at 215-567-4002 (TTY/TDD: 711), Monday through Friday, 8 a.m. to 6 p.m.

Benefits managers — Call group customer support at 215-587-0360 (TTY/TDD: 711), Monday through Friday, 8 a.m. to 6 p.m.

You may also submit an email.


Website last updated: 1/1/2016
Y0041_HM_16_32116g Approved 1/4/2016